HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 23 January 2017

Voice ID Doesn't Recognise Northern Accents




Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Friday, 20 January 2017

HMRC To Roll Out Caller Voice ID



HMRC claims that it will start rolling out Voice ID technology to some taxpayers on its phone service, in its next stage of embracing biometric technology.

Some taxpayers calling either the tax credits and Self Assessment helplines will be offered the chance to enrol in the voice identification system, which it claims will make it easier and quicker for taxpayers to pass the necessary security steps when ringing HMRC.

To enrol a caller has to repeat a vocal passphrase up to five times, before being passed to an advisor to provide the usual security information. Once this is logged, the caller can then use this phrase to identify themselves when they ring in the future.

V3 reports that to begin with HMRC will just be building a ‘bank' of customer passphrases before they actually roll the system out.

HMRC said the technology in use is "well-proven". However, it is not clear if it is using a third party or in house system.

HMRC director general for Customer Services, Ruth Owen, said:
"Millions of our customers are choosing to use our digital services rather than picking up a phone or pen, with more joining them every day. But we know that not everyone can, or wants to, deal with us online, and so we're continuing to improve our services across all contact channels.

Voice ID is the latest example of the cutting-edge technology we are using to make it easier for people to manage their tax and tax credits." 
All very well if it works, and if people can through on the phone lines!


Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Thursday, 19 January 2017

How To Complete Your Tax Return



Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Wednesday, 18 January 2017

You Couldn't Make This Up - HMRC Ignores Payment on Account Changes


It seems that HMRC's online self assessment systems have ignored some applications to reduce payments on account for 2016/17 without notification.

That at least is what some tax agents have reported.
Kevin Salter, deputy chairman of the ICAEW technical committee, blogged about his experiences with an application filed on 12 December that was not actioned by HMRC - despite receiving confirmation of the reduction from HMRC.

Accounting Web reports that he discovered the online glitch after looking up a different point regarding his client’s tax liabilities. However, the online system showed the full amount on the submitted 2016/17 as still being due.

When Salter called HMRC he was told the application had been “rejected”.

Salter is quoted:
There was no indication or notification that this had happened, and the first we would have known about it had we fortuitously not logged in would have been in February when the client would have received a statement, or more likely, a surcharge penalty for non-payment. HMRC were able to make a manual adjustment to put through this postponement.”

His is not an isolated case. Several other ICAEW members reported similar issues.

David Holm found that a reduction submitted on 14 September had also not been overlooked by HMRC Online. After contacting the agent line, Holm reported:
They said that inexplicably their system had treated the reduction as being for 2015/16 and, because the 2015/16 return had already been filed, the reduction was ignored.”
Has anyone else encountered this problem, or knows why the HMRC systems are not handling applications to reduce payments on account properly?

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Tuesday, 17 January 2017

Frank Field Calls For Concentrix Compensation


Frank Field writes in the Huffington Post:
"I propose to HMRC that, as a postscript to the Concentrix tale, it proactively approaches those families whose tax credits were wrongly stopped with two offers: to pay back those lost monies as a lump sum or over a more gradual period; and to compensate those families in full for any additional charges, such as debt interest, that they incurred to ensure their children did not end up hungry or homeless."
I fully agree.

However, does HMRC know who it screwed over?

I suspect its records are amiss.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Monday, 16 January 2017

#BetterBudgets - Live



Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"